Experts’ Viewpoints on Luxury Frontline Employees: What competencies to deliver service quality?,
The interaction between luxury salespersons and clients has been the subject of several recent studies. This study question not only the role of salespersons but also the role of every employee who interact with clients in the luxury sector. What attitude should luxury frontline personnel adopt?
Green finance and the restructuring of the oil-gas-coal business model under carbon asset stranding constraints